FAQs

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FAQs

Q.
What the minimum and maximum pH range?

The pH levels should be less than 8 and greater than 6.

Q.
Should I use on/off wetting cycles?

Keep on and off cycles to a minimum, however, media should be allowed to dry completely once every 24 hours.

Q.
What is the smell and how can I get rid of it?

Initially, new Kuul® evaporative media may emit a slight scent or odor. This typically dissipates quickly, to accelerate the process, you can flush the evaporative media with water before using. With the evaporative cooling system turned off, run water over the evaporative media, changing the water until the odor dissipates.

Q.
How often should I clean the media?

The media should be cleaned once a season or once every 2 weeks depending on the application and water quality.

Q.
What can I use to clean the media for scale build up or algae?

Use disinfectants at low and safe concentrations per manufacturer guidelines (chlorine at 1-2 ppm can be beneficial as a disinfectant).

Q.
How can I clean the media?

We recommend using a soft bristled brush to remove heavy debris.

Q.
Can I use reverse osmosis or deionized water?

No, you should avoid using reverse osmosis or deionized water.

Q.
What is the benefit of DuraPro coating?

DuraPro is a coating offered for Vitality and our standard Control series media. It extends the life of the evaporative media and allows for easier cleaning. The dark color of DuraPro coating prevents light from entering the media and reduces the growth of algae.

Q.
Is there a correct way to install the media?

Refer to the directional label located on the side of the evaporative media to ensure you install the product facing the correct direction. Media without a directional label can be installed in any vertical manner.

Q.
How long should they last?

Depending on the quality of maintenance and water, Kuul® evaporative media typically last up 5 years or more.

Q.
What is the warranty?

Warranty period: For one year from the date of purchase. No warranty is available on 2” depth Kuul® Evaporative Media.